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Uninstalling SavvyConnect

Please select your browser or mobile operating system:

Chrome Browser

  • Within your Google Chrome browser, click on the vertical three dots () in the top right corner of the window to open the “Customize and control” menu. Near the bottom, click “More Tools.”
  • Select “Extensions” from the side menu.
  • Based on what version is installed, locate either the SavvyConnect Express Extension or the SavvyConnect by SavvyShares extension.
  • Click “Remove.”

Microsoft Edge Browser

  • Within your Microsoft Edge browser, click on the horizontal three dots ( ) in the top right corner of the window to open the “Settings and more” menu then select “Extensions”.
  • Locate the SavvyConnect Express extension.
  • Select “Remove.”

Firefox Browser

  • Click the menu button and choose “Add-ons.”
  • In the Add-ons Manager tab, select the “Extensions” panel.
  • Locate the SavvyConnect Express Extension.
  • Click the “3-dots” icon for the SavvyConnect Express extension and select “Remove.”

Internet Explorer

  • Close all web browsers.
  • Uninstall the “SavvyConnect” desktop app from your operating system’s Control Panel.
  • Within your Internet Explorer browser, select Tools , and then select Manage Add-ons
  • From Add-on Type Toolbar and Extensions locate the SavvyConnect IE extension
  • Once SavvyConnect IE Extension is highlighted, select the Remove option and then the Close option.

If you need any help with these steps, please contact our support team. We are happy to help.

Android

  • Open the Google Play Store app .
  • Tap Menu > My apps & games.
  • Tap on the app or game.
  • Tap Uninstall. Note that even after uninstalling the application, a few harmless application settings will be left on the device. Although these settings will not impact your device, you can follow these steps to fully remove them:
  • Open “Settings” and select “Security.”
  • Tap “Encryption & credentials.”
  • Tap “Trusted Credentials.”
  • Tap “User” tab.
  • Remove the “Luth CA” certificate.

iOS

  • Touch and hold your finger on the “SavvyConnect” application to open the quick actions menu.
  • Tap the “Remove” option.
  • Tap “Delete App.”

Once the SavvyConnect profiles are deleted, the VPN symbol will be removed from the status bar and the application icon will be removed from the home screen.

Note that even after uninstalling the application, a few harmless application settings will be left on the device. Although these settings will not impact your device, you can follow these steps to fully remove them:

  • Tap the “Settings” icon.
  • Tap “General” and then “Profile.”
  • Tap the right arrow next to the “SavvyConnect Mobile” profile.
  • Tap “Remove” Profile.
  • Tap “Delete” again to confirm removal of the SavvyConnect profile.

Important: Don’t remove the SavvyConnect Mobile profile before removing the SavvyConnect mobile app or you will begin receiving error messages related to “server identity warnings.” If you encounter these errors, you will lose internet connectivity until the app is fully removed.

Amazon Fire (Kindle)

  • Open “Settings”.
  • Tap “Apps and Notifications”.
  • Tap the “SavvyConnect” App.
  • Select “Uninstall” and then “Uninstall” again to confirm.

Note that even after uninstalling the application, a few harmless application settings will be left on the device. Although these settings will not impact your device, you can follow these steps to fully remove them:

  • Open “Settings” and select “Security & Privacy”.
  • Tap Credentials Storage”
  • Tap “Trusted Credentials”.
  • Tap “User”.
  • Tap on “Luth Research, LLC” certificate.
  • Select REMOVE.