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I am unsure if SavvyConnect is installed or am getting messages stating no device activity has been detected.

Chrome

First, open your Google Chrome browser and follow the steps below to make sure the SavvyConnect extension is installed and enabled.

  • Within your Google Chrome browser, click on the vertical three dots () in the top right corner of the window to open the “Customize and control” menu.
  • Near the bottom, click “More Tools.”
  • Select “Extensions” from the side menu.
  • Locate the SavvyConnect extension called “SavvyConnect Express Extension” or “SavvyConnect by SavvyShares extension” and ensure it is enabled (the switch should be blue and toggled to the right.)

If the SavvyConnect extension is installed and enabled but you are still not active, you will need to make sure you are logged in and tracking is activated by following these steps below.

  • Within your Google Chrome browser, click on the extensions icon () in the top right corner of the window and select “SavvyConnect” from the list.
    • We also recommend pinning SavvyConnect to the top of your browser window by clicking the pin icon ( ) to quickly check your status and available opportunities in the future.
  • If prompted, please login or agree to any required consent forms.
  • Verify the opt in switch at the top of the window is turned on as shown in the image below. If not, enable it.

If using the SavvyConnect Device Status indicator within the extension or the SavvyShares.com website, you will need to reload the web page to recheck your status. Updates usually be visible within less than 5 minutes. On occasion it may take up to an hour before new activity is visible.

If you have followed the above steps and are still seeing a problem with your device activity, please contact us at support@savvyshares.com and will be happy to assist you further.

Microsoft Edge

First, open your Microsoft Edge browser and follow the steps below to make sure the SavvyConnect extension is installed and enabled.

  • Within your Microsoft Edge browser, click on the horizontal three dots () in the top right corner of the window to open the “Settings and more” menu then select “Extensions”.
  • Locate the SavvyConnect extension called “SavvyConnect Express Extension” and ensure it is enabled (the switch should be blue and toggled to the right.)

If the SavvyConnect extension is installed and enabled but you are still not active, you will need to make sure you are logged in by following these steps below.

  • Within your Microsoft Edge browser, click on the SavvyConnect icon () in the top right corner of the window.
    • If this icon is not present, please see the prior section to ensure SavvyConnect is installed and enabled.
  • If prompted, please login using your SavvyShares credentials.

Firefox

First, open your Firefox browser and follow the steps below to make sure the SavvyConnect extension is installed and enabled.

  • Within your Firefox browser, click on the horizontal three bars () in the top right corner of the window to open the menu then select “Add-ons”.
  • Select .
  • Locate the SavvyConnect extension called “SavvyConnect Express Extension” and ensure it is enabled (the switch should be blue and toggled to the right.)

If the SavvyConnect extension is installed and enabled but you are still not active, you will need to make sure you are logged in by following these steps below.

  • Within your Firefox browser, click on the SavvyConnect icon () in the top right corner of the window.
    • If this icon is not present, please see the prior section to ensure SavvyConnect is installed and enabled.
  • If prompted, please login using your SavvyShares credentials.

Safari

The Safari browser is not currently compatible with SavvyConnect. You can use Google, Chrome or Firefox to remain active with SavvyConnect on your Mac.

Internet Explorer

Internet Explorer is no longer supported. Please use another browser such as Mozilla Firefox, Google Chrome, or Microsoft Edge.

Android

You can check SavvyConnect’s Connection Status from inside of the app by following the instructions below.

If you do not have SavvyConnect, visit the SavvyConnect page and click on the Install button.

  • Open the SavvyConnect App.
  • Wait for the Connection Status to display check the status of “Connected,” including a green check mark.
  • If green check mark does not appear, tap menu (three horizontal lines) in the upper left corner. Then tap on Connection Status.

Note: It is normal for the SavvyConnect VPN to occasionally reconnect during the transition between Wi-Fi or mobile connections.

If the status of the connection is anything other than connected, please contact technical support at support@savvyshares.com.

Android OS 5.0 and below

  • A prompt will appear asking if you ‘trust’ the application each time the device is restarted. This prompt must be confirmed for SavvyConnect to function.

iOS (iPhone or iPad)

You can check SavvyConnect’s Connection Status from inside of the app by following the instructions below.

If you do not have SavvyConnect, visit the SavvyConnect page and click on the Install button.

  • Open the SavvyConnect app
  • Check the Status page to ensure all services are enabled. If any of the three in-app services are shown with a yellow background (X), you can tap on the service(s) to resolve.

Here are steps to address each of these:

Check VPN Status Issues

Connect on Demand

From your iOS device, select Settings > General > VPN and tap the (i) icon shown on the SavvyConnect Mobile VPN profile. Confirm that “Connect on Demand” is enabled.

Allow Background Refresh

Ensure “Allow background refresh” is enabled. From your iOS device, select Settings > General > Background App Refresh > Allow SavvyConnect.

For Notifications service issues

This permission is required to ensure we can keep your SavvyConnect app activated in the background.

  • Tap “Settings”
  • Tap “Notifications”
  • Select “SavvyConnect”
  • Enable “Allow Notifications”

For Location service issues

This permission is optional and not current required to maintain an active participation status.

  • Tap “Settings”
  • Tap “Privacy”
  • Tap “Location Services”
  • Tap “SavvyConnect”
  • Under “Allow Location Access”, tap “Always”